What software does Hidden Treasure Media use for video editing?
To deliver a polished, professional video you’ll be eager to share across all of your media channels, we use Avid Media Composer which is the industry standard for feature motion picture and television productions in Hollywood. We also employ Adobe Premiere Pro and Adobe After Effects.
What type of files and formats should I provide?
To create a crisp, top-of-the-line video, we ask that you please provide all video files in High definition (HD) or 4K+ resolution. Please provide any logo graphics in PNG or PSD format and any music files in wav, mp4, mov and mp3.
Are there any payment stipulations?
To secure the scheduling of your project, we require a 50% down payment. The remaining balance is due upon completion.
How does your revision process work?
While we’re excited to meet your team during our initial consultation, we do ask that your organization establish a single representative that we may contact regarding project edits and requests. We ask this of you in order to make sure that we’re all on the same page and working toward the same goal: a stellar video your organization will love!
The Service shall be made available for acceptance at agreed stages. At each agreed stage, changes to the Service shall only be permitted to the extent that such changes are consistent with the brief. Beyond completion of the project, we will allow the ‘Three Hour Rule’. By this, it is meant that any change or alteration to the final product that we deem will take less than three man-hours will not be charged. More extensive changes will require an additional fee.
We look forward to your input to correct minor details and/or any misunderstandings based upon the initial agreement. However, please do take care that any changes outside of the scope of our initial agreement—including music—will require an additional fee.